Electronic banking1 has radically2 changed the way customers can do banking. Before e-banking, checking an account balance required the customer to either go to customer service or the teller3. Now there are many methods available? ATMs have become an essential part of our lives, because they allow us to check balances, deposit, withdraw and transfer money. Telephone banking allows customers to perform electronic funds transfer transactions , check balances and pay bills? Mobile banking has nearly the same functionality as telephone banking, except that information is relayed by Short Message Service or SMS, however, paying bills by mobile banking isn't practical. Internet banking on the other hand gives access to a broader range of services. These services include changing account details like address, and password, EFT, arranging bill payments or direct debits4, and performing account inquiries5.
电子银行正飞速改变着顾客操作银行业务的方法。在电子银行创造以前，顾客需要查看账户余额需要联系银行客服部门或出纳。目前有了更多的方法。自动柜员机因为可以便捷地达成余额查看、存取款和转账业务，已成为大家日常必不可少的一部分。电话银行使顾客可以进行电子转账、查看余额和支付账单。移动银行和电话银行的功能基本一样，只不过通讯方法是通过短消息服务来传递的，用移动银行不可以达成支付账单。而其次，互联网银行给予大家更广泛的服务，包含变更账户细节如地址、密码等，电子转账、账单支付或直接扣付，与进行各种账户查看等等。
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